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About Hellspin Casino

This page sets out who we are, how we run Hellspin Casino and what you can expect from your account with us, from verification and payments through to safer gambling.

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Who we are

Hellspin Casino is an online casino for players in the United Kingdom. Our lobby brings together slot games, live dealer tables and jackpot titles from established studios, with play in pounds sterling and account information in English.

The site runs in your browser on desktop, tablet and mobile, with nothing to install.

  • Slots: classic reels through to video slots with free spin and bonus features.
  • Live tables: roulette, blackjack and other table games hosted by dealers and streamed in real time.
  • Jackpots: fixed and progressive prize pools, with the current amount shown in the game window.

What we stand for

These commitments shape how we run the site:

  1. Fair play. Game outcomes come from the random number generators of the studios that supply them, and each game window carries its own rules and return-to-player figure.
  2. Payouts without fuss. Once a withdrawal passes our checks, we send it back to the method you deposited with, within the processing times shown in the cashier.
  3. Safer gambling by default. Deposit limits, time-outs and self-exclusion sit in your account settings rather than buried in small print.
  4. Terms you can read. Wagering requirements, maximum bets and expiry periods are stated with each offer, so you can decide before you opt in.

18+ only

Gambling here is for adults aged 18 and over. We hold a gaming licence and verify the age and identity of every account holder.

How we look after players

Account verification

We ask for proof of identity, address and ownership of your payment method, and our team checks the documents you upload. Completing this early keeps withdrawals moving, and we may ask again if your details change.

Secure payments

Payment pages are encrypted, card details are handled by our payment providers rather than stored by us, and withdrawals return to the method you used to deposit.

Support at any hour

Live chat is open around the clock, and you can e-mail support@casinohellspin.co.uk when you need to attach documents or explain something in detail. Complaints are looked into under the process in our complaints policy.

Safer gambling and where to get help

Play should stay entertainment. If the time or money involved stops feeling comfortable, these tools are in your account and take effect as soon as you confirm them:

  • Deposit limits per day, week or month, up to the amounts shown in your account.
  • Time-outs that close the account for a short break.
  • Self-exclusion for a longer period, with marketing switched off.
  • Session reminders and a history of your play and spend.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you block yourself from online gambling sites that take part in the scheme, in a single step.