Terms & Conditions

Accepting These Terms and Changes We Make

These terms and conditions set out the agreement between you and Hellspin Casino when you open an account, deposit funds or play any game on this site. By registering, you confirm that you have read them, that you understand them and that you agree to be bound by them.

They apply alongside the other rules published on the site, including our privacy policy, the terms of individual promotions and the rules of each game. Where a promotion or a game rule differs from these general terms, the specific rule applies to that promotion or game.

Changes we make

We may change these terms, for example when we add features, when payment methods change, or when the law or the rules that apply to us change. The version published on this page is always the current one. Where a change affects you in a material way, we tell you by e-mail or by a message in your account before it takes effect.

If you would rather not accept a change, you may withdraw your balance, subject to the checks described below, and close your account. Continuing to use your account after a change takes effect means you accept the updated terms.

Eligibility and Your Account

An account is personal to you. You open it in your own name, for your own play, and you keep the details on it accurate.

• You must be at least 18 years old to register, deposit or play.
• You must be resident in the United Kingdom and able to use the payment methods shown in the cashier.
• One account per person is allowed. We also treat repeated registrations from the same household, address, e-mail or payment method as duplicates.
• The name, date of birth, address, e-mail and telephone number on your account must be correct, and you must update them when they change.
• You may not sell, transfer or share your account, and you may not play on behalf of anyone else or with money that is not yours.
• You may not use software that automates play or interferes with how a game runs.

Keeping your login safe

Choose a password you do not use elsewhere, keep it to yourself and sign out on shared devices. Activity carried out with your login is treated as yours. If you think someone else knows your password or has used your account, tell us straight away in live chat or at support@casinohellspin.co.uk so we can secure it.

Verification Checks

We hold a gaming licence and verify the accounts we open. That means confirming who you are, that you are over 18 and that the payment methods on your account belong to you. These checks are completed before your first withdrawal, and we may repeat them later if your details or your payment methods change.

Source-of-funds checks are not routine, but we must carry them out in some cases, including where deposit levels are high relative to the information we hold. We ask only for what we need and we handle documents as described in our privacy policy.

While a check is open we may pause withdrawals, and in some cases play, until it is complete. If the documents we need are not provided, we may keep the account restricted and return the balance to its source.

Deposits, Withdrawals and Bonuses

Deposits

You may deposit only with a payment method held in your own name. The methods open to you, the minimum and maximum amounts and any fees are the ones shown in the cashier when you are signed in. Your account is for play on this site. It is not a bank account, it pays no interest, and it may not be used to move money to another person.

Withdrawals

We return funds to the method you deposited with wherever that method supports incoming payments. Where it does not, we pay to another verified method in your own name. Minimum withdrawal amounts and expected processing times are shown in the cashier.

A withdrawal can sit as pending while verification is completed, while a bonus is still being wagered, or while your payment provider processes the transfer. We do not hold funds for longer than those checks take. If you reverse a deposit or raise a chargeback, we may restrict the account and recover the amount owed from your balance.

Bonuses and promotions

Every offer carries its own terms, published with the offer, and those terms sit on top of these. They set the qualifying deposit, the wagering requirement, the maximum stake permitted while the bonus is active, which games contribute and at what rate, and when the bonus expires.

• Bonus funds and anything won from them stay subject to the wagering requirement until it has been met.
• Staking above the maximum bet while a bonus is active, or withdrawing before wagering is complete, can cost you the bonus and the winnings from it.
• We may cancel a bonus and any related winnings where we find abuse of promotions, such as duplicate accounts, play co-ordinated between accounts, or betting patterns designed only to clear a wagering requirement without genuine risk.

Safer Gambling, Closing and Suspending Accounts

Gambling should stay affordable and under your control. The tools in your account settings help you keep it that way:

• Deposit limits for a day, a week or a month.
• Session reminders that show how long you have been playing.
• A time-out for a short break, during which you cannot deposit or play.
• Self-exclusion for a longer fixed period, which cannot be lifted early.

A lower limit takes effect as soon as you set it. A request to raise or remove a limit takes effect only after a cooling-off period and never automatically. Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you exclude yourself from participating online gambling sites in one step.

Closing or suspending an account

• You can close your account at any time by asking us in live chat or by e-mail. We pay out any withdrawable balance once verification is complete.
• We may suspend an account while we complete verification or look into unusual activity, and we tell you when we do.
• We may close an account that has been inactive for a long period, after trying to contact you using the details held on it.
• We may close or suspend an account that breaches these terms, including duplicate accounts, false details, abuse of promotions or play on behalf of another person. Where we do, we return deposits that are not connected to the breach.

Complaints, Liability and Governing Law

If something goes wrong

Tell us first. Write to support@casinohellspin.co.uk or use the live chat on the site, giving your account name, the date and time, and what you expected to happen. We confirm receipt, look into the matter and answer within a reasonable time. Cases that need records from a game supplier or payment provider can take longer, and we keep you updated while they are open.

If our final answer does not settle things, you can take the matter to an independent dispute resolution provider at no cost to you. We tell you who to approach and how when we send that answer, and we take part in the process and accept its outcome as the scheme requires.

Liability

We keep the site and its games running as well as we reasonably can, but we cannot promise they will always be available or fault-free. If a round is affected by an error, such as a display fault, a misconfigured payout or a lost connection, that round is void and we correct any balance that resulted from it.

We are not responsible for losses that follow from your own use of the account, including a shared password or a device left signed in. Our liability in connection with your account is limited to the funds held in it and the stakes affected by a fault. Nothing here limits liability that cannot be limited by law, including liability for fraud.

Governing law

These terms are governed by the laws of England and Wales. If any part of them cannot be enforced, the remaining parts continue to apply.