Bonus Terms and Conditions

These Bonus Terms and Conditions set out the rules that apply to every bonus, free spin round and promotional credit offered at Hellspin Casino. Read them together with the terms published with the individual offer and with our general Terms and Conditions.

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How these bonus terms apply

These terms form part of our general Terms and Conditions. When you claim a bonus, opt in to a promotion or accept promotional credit of any kind, you agree to the rules on this page and to the specific terms published with that offer.

Where the terms of an individual promotion differ from this page, the promotion's own terms apply to that offer. Where this page differs from our general Terms and Conditions on a bonus matter, this page applies. Deposits, withdrawals, account security and complaint handling remain governed by the general terms.

For the purposes of this page, a bonus means any of the following:

Deposit match credit added to your account after a qualifying deposit.
Free spins or extra spin rounds on selected games.
Credit awarded without a deposit, where we offer it.
Cashback, loyalty rewards and prizes from tournaments or prize drops.
Any other credit or spin round that is not funded by your own deposit.

We hold a gaming licence and verify every account before paying out, so a bonus or the winnings from a bonus may be held until your identity, age and payment details have been confirmed.

Who can claim a bonus

An offer is available only where all of the following are true at the time you claim it.

You are aged 18 or over and your account is registered in your own name.
You hold one account only. We treat accounts that share a name, address, household, payment method, device or network connection as linked.
You are resident in the United Kingdom and the offer is open to players in your region.
Your account is not self-excluded, on a time-out or closed, and you are not registered with GamStop.
You have not switched off promotional communications or asked us to stop sending you offers.
Any qualifying deposit was made from a payment method held in your own name and shown as eligible in the cashier.

Each offer may be claimed once per player, per household and per payment method unless the offer says otherwise. We may decide that a player is no longer eligible for promotions and remove access to future offers, which does not affect the cash balance in the account.

Claiming an offer and meeting the wagering requirement

Most offers are claimed in the cashier or in the promotions area of your account: you opt in, enter a code where one is shown, and make the qualifying deposit described in the offer. A bonus that is not claimed in the way the offer sets out may not be credited, and we cannot add it afterwards.

Meeting the wagering requirement

Bonus funds and winnings from free spins carry a wagering requirement: a multiple of the bonus, or of the bonus and the qualifying deposit together, as stated in the offer. Only real-money bets on eligible games count towards it, and games contribute at different rates, with slots usually contributing in full and table and live games contributing at a lower rate or not at all.

Bets placed before you opt in, bets funded from a different balance, and rounds voided because of a fault do not count. Your account shows how much of the requirement is still outstanding.

Terms you will see in our offers

Term	What it means	Where to find it
Wagering requirement	The total you need to stake before bonus funds can be withdrawn	The offer terms and the progress shown in your account
Maximum bet	The highest stake allowed per round while a wagering requirement is open	The offer terms
Eligible games	The games on which bonus funds and spins may be played	The offer terms and the labels in the game lobby
Maximum conversion	A cap on how much of your bonus winnings can become cash	The offer terms

Bet limits, restricted play and fair use

Bonuses are offered for ordinary play. The following are not permitted while a wagering requirement is open or while bonus funds sit in your account.

Staking above the maximum bet shown in the terms of the offer.
Low-risk or hedged play, such as covering most or all outcomes of an equal-chance bet to clear wagering with little exposure.
Playing games the offer excludes, or buying a game feature where the offer does not allow it.
Playing from more than one account, whether your own or in co-ordination with other players.
Using automated software, scripts or any other method intended to remove the risk from the play.
Taking advantage of a pricing error, software fault or display error rather than reporting it.

Where we find that an offer has been used in one of these ways, we may remove the bonus and any winnings derived from it, settle the account at the level of your own deposits, decline further promotions and, in serious cases, close the account. Each case is looked into on its facts and we will explain our decision in writing.

If you are unsure whether a bet is allowed

Check the terms of the offer before you stake, or ask our live chat team. We would rather answer a question first than remove winnings afterwards.

Expiry, cancellation and withdrawing bonus winnings

Every bonus has an expiry period, shown with the offer and in the promotions area of your account. Unused bonus funds and unplayed spin rounds are removed once that period ends and cannot be reinstated.

You can cancel an active bonus in the cashier or by asking our support team. Cancelling removes the bonus and any winnings still attached to it; your own cash balance is not affected. If you request a withdrawal while a wagering requirement is open, the outstanding bonus and the winnings tied to it may be forfeited and your cash balance paid out.

Where an offer caps the amount that can be converted, anything above the cap is removed once the wagering requirement is met. Bonus winnings become withdrawable cash only after wagering is complete and your account has passed our verification checks.

We may change or withdraw a promotion at any time, including where it has been published in error. If a bonus is credited by mistake, or a round is affected by a technical fault, we may correct the balance and void the affected rounds and any winnings from them.

Safer gambling and how to reach us

Our offers are open to players aged 18 and over only. Promotional credit should never be a reason to deposit more than you planned, and the tools below stay available whether or not you have a bonus running.

Set deposit, loss and session limits in your account; a reduction applies straight away.
Take a time-out or self-exclude for a longer break, and ask us to stop sending promotional offers.
Register with GamStop to block yourself from licensed online gambling sites in Great Britain.
Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

If you have a question about a bonus, our live chat team can look over your account and explain what is still outstanding. You can also e-mail support@casinohellspin.co.uk, or promotions@casinohellspin.co.uk for questions about a specific offer. Complaints about a promotion are looked into under the process set out in our general Terms and Conditions.