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Contact Us
This page sets out how to reach our support team and what details help us answer you quickly. It also explains how to raise a complaint about your account with us.
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How to reach us
You can contact us in two ways. Live chat is available on the site 24/7 and is the fastest route for anything that needs an answer while you are playing.
You can also e-mail us at support@casinohellspin.co.uk. E-mail suits longer questions, anything that needs a document attached, and matters you want in writing.
Please write from the e-mail address registered to your account. We hold a gaming licence and verify accounts, so some requests wait on checks being completed first.
What to have ready when you write
A precise first message saves a second round of questions. Where it applies, please include:
- Your username as it appears on your account with us.
- The game, round or transaction involved.
- The date and time it happened.
- What you expected to see and what happened instead.
Keep your details safe
Never send us your password or your full payment card details. Our team will never ask you for either.
Questions we help with
Most messages we receive fall into a small number of areas:
- Account and verification - registration, updating your details, and the documents we need for identity checks.
- Deposits and withdrawals - the methods shown in the cashier, pending payouts, and the limits shown in your account.
- Bonuses - how an offer is credited and the wagering attached to it.
- Technical issues - a game that will not load, an interrupted round, or trouble signing in.
- Safer gambling - deposit limits, time-outs and self-exclusion, which you can set in your account.
If you would like support beyond us, GambleAware, GamCare, GamStop and the National Gambling Helpline offer free, confidential help. The site is for players aged 18 and over.
Complaints
If you are unhappy with something, tell us and we will look into it. E-mail support@casinohellspin.co.uk with Complaint in the subject line and include your username and the details above.
We acknowledge every complaint when it reaches us and reply once the matter has been checked. If the outcome depends on records held by a third party, such as a payment provider, we will tell you and keep you updated.
