Responsible Gaming at Hellspin Casino

This page explains how we help you keep gambling an enjoyable pastime: the limits and breaks you can set in your account, the warning signs to watch for, and where to find free support in the UK.

Worth a spin

Our commitment: gambling is entertainment, not income

Gambling should be a form of entertainment, never a way to make money or to deal with debt. Our games are built on random outcomes and the house holds a mathematical advantage over time. No system, pattern or staking plan changes that, so we ask every player to treat the money they stake as the cost of an evening's entertainment rather than an investment.

Before you play, decide how much you are willing to lose and how long you want to spend. Stake only money you can afford to lose, keep gambling separate from borrowed funds, and stop when you reach the figure you set rather than when you are trying to win something back. A budget of £50 that you stick to is safer than a budget of £500 that moves every time the session goes badly.

Our services are for adults aged 18 or over. We hold a gaming licence and we verify the identity and age of every account holder as part of our standard account checks. Where an account turns out to have been opened by someone under 18, the account is closed, stakes are returned where required and any winnings are void.

Chasing losses

Depositing again to win back money you have already lost is the clearest warning sign we see. If that sounds familiar, stop, take a break and use the tools described below.

The tools in your account and how to switch them on

Every account with us includes a set of safer gambling controls. You will find them in the safer gambling section of your account, next to the limits shown in your account and the payment options listed in the cashier. Setting a control costs nothing, takes a moment, and never affects your ability to withdraw a balance or contact our team.

Tool	What it does	When it takes effect
Deposit limit	Caps what you can pay in over a day, week or month	A lower limit applies at once; an increase applies only after a cooling-off period and your confirmation
Loss limit	Caps the net amount you can lose in the period you choose	Play is blocked once the limit is reached, until the period resets
Session limit	Caps how long a single signed-in session can run	You are signed out when the time you set runs out
Reality check	Shows a reminder of how long you have played and how you stand	At the interval you choose, while you are playing
Time-out	Locks your account for a short, fixed break	As soon as you confirm it, and it cannot be lifted early
Self-exclusion	Closes play for a longer minimum period	For the full term you select, with no reopening on request

How to set a limit

Sign in and open the safer gambling section of your account.
Choose the control you want, such as a deposit, loss or session limit.
Enter the amount or the period you want it to cover, then confirm.
Double-check the confirmation shown on screen and sent to your e-mail address; the control is live from that point.
If you need a hand at any stage, use the live chat on the site or write to support@casinohellspin.co.uk.

Time-outs and self-exclusion

A time-out suits a short, firm break of a few days or weeks. Self-exclusion is for longer and is the right choice if you feel your gambling is no longer under your control. During either, you cannot deposit or place a stake, we stop sending you marketing, and any remaining balance can be withdrawn through the usual methods once account checks are complete. Neither can be shortened once confirmed, and we do not reopen a self-excluded account on request before the term ends.

Self-exclusion set here applies to your account with us. If you want a single step that covers licensed online operators in Great Britain, register with GamStop, described below.

Signs that gambling may be causing harm

Harm builds gradually, so it helps to take an honest look at your own play from time to time. Read through the following and note how many apply to you.

You gamble for longer or with larger stakes than you planned.
You deposit again straight after a loss to try to recover it.
You gamble with money meant for rent, bills, food or repayments.
You borrow money, sell belongings or use credit to keep playing.
You hide how much you gamble from family, friends or colleagues.
You feel restless, low or irritable when you try to stop.
Gambling takes time away from work, study, sleep or people close to you.
You gamble to escape stress, boredom, loneliness or low mood.
You have tried to cut back before and were unable to.
Arguments about money or gambling are becoming routine at home.

If more than one of these feels familiar, treat it seriously. Set a deposit limit or start a time-out today, and speak to one of the organisations in the next section. You do not need to be in crisis to ask for support, and acting early makes it easier to get back in control.

Where to get free, confidential help

The following UK organisations support people affected by gambling, including family members. All are free to contact and run separately from us, so nothing you tell them is shared with your account.

GambleAware - a charity that funds and signposts prevention, information and treatment services across Great Britain, with self-assessment tools and guidance for anyone worried about their own or someone else's gambling.
GamCare - provides free counselling, group support and practical advice for people experiencing gambling harm, and for the people around them.
GamStop - the free self-exclusion scheme that, once you register, blocks you from gambling with online operators licensed in Great Britain for the period you choose.
National Gambling Helpline - confidential support from trained advisers, available around the clock, for people who gamble and for anyone affected by someone else's gambling.

It is also worth speaking to your GP about the effect gambling is having on your health, and to a free debt advice service if money has become the pressing problem. If you would like us to close your account or apply a limit while you arrange support, our team can do that for you through live chat or by e-mail.

Protecting children and young people

It is an offence to allow anyone under 18 to gamble. We verify the age and identity of every account holder, and we may ask for documents at registration, before a withdrawal or at any point afterwards. Until those checks are complete we may hold deposits, restrict play or suspend the account.

You also have a part to play if you share a device. Keep your password and payment details to yourself, do not let your browser store card details or save your sign-in, and always sign out when you step away. Filtering and parental control software is widely available and can block gambling sites on a shared computer, tablet or phone; most operating systems include similar controls as standard.

If a minor has used your account

Contact us through the live chat on the site or at support@casinohellspin.co.uk as soon as you suspect it. We will suspend the account, look into what happened and void any affected play.