Privacy Policy

What personal data we collect

We collect personal data when you register, use the cashier, play our games, contact support or browse the site. Some of it you give us directly, and some is created automatically as you use your account.

Account and contact details

• Your name, date of birth, home address, e-mail address and mobile number.
• Your username, password and the security details attached to your account.
• Your marketing preferences and the channels you agreed to hear from us on.
• Safer gambling settings such as deposit limits, time-outs or self-exclusion.

Identity and age documents

We hold a gaming licence, so we must confirm that every account holder is 18 or over and is who they say they are. We therefore collect copies of the documents you upload, such as photo identification, proof of address and, where needed, proof of the source of the funds you deposit. The cashier and your account messages set out what is required.

Transactions and gameplay

• Deposits, withdrawals, bonus credits, wagering and balance movements.
• Masked payment details for the methods registered to your account.
• Game sessions, stakes, results and the time you spend logged in.
• Your messages to our support team, including live chat transcripts and e-mails.

Device and usage data

We also record technical data such as your IP address, the approximate location it indicates, device type, operating system, browser and the pages you look at. This helps us keep accounts secure, block access from places we cannot accept play from and fix faults.

Why we use your personal data

We use your data only for purposes connected with running a licensed gambling account.

1. Running your account. Registering you, logging you in, handling deposits, withdrawals and winnings, answering your questions and keeping records of your account activity.
2. Age and identity verification. Confirming that you are 18 or over and that the details and payment methods on the account belong to you.
3. Preventing fraud and money laundering. Checking for duplicate accounts, bonus abuse, stolen payment methods and transactions that need closer checks.
4. Meeting our legal duties. Keeping the records our licence and anti-money-laundering rules require, and answering lawful requests from authorities.
5. Safer gambling. Applying the limits and exclusions shown in your account and acting on signs that play may be causing harm.
6. Offers you opted into. Sending bonuses and news through the channels you chose until you tell us to stop, and improving the site using usage data.

The legal bases we rely on

Under UK GDPR we need a legal basis for every use of your data. In plain words, these are the bases we rely on.

Where we rely on legitimate interests, we weigh them against your interests first. Withdrawing consent does not affect anything we did before you withdrew it. If a check involves data the law treats as more sensitive, we handle it only under the extra conditions that apply to it.

Who we share your data with

We do not sell your personal data. We share it only where one of the purposes above requires it, and only with recipients bound to keep it confidential and to use it on our instructions.

• Payment providers, so that deposits, withdrawals and refunds can be processed through the methods shown in the cashier.
• Identity-verification and fraud-prevention partners, who check the details and documents you give us against their own records.
• Platform and game suppliers, who run the systems and games your account uses.
• Service providers who host our data, send our e-mails and run our live chat, acting only as our processors.
• Regulators, licensing bodies and law-enforcement or tax authorities, where the law or our licence requires us to respond or report.
• Auditors and professional advisers, and any self-exclusion scheme you have registered with.

Where data is handled outside the United Kingdom, we apply the safeguards UK law requires so that it keeps an equivalent level of protection.

How long we keep your data

We keep your personal data for as long as your account with us is open. After an account is closed, we keep it for the period our licence conditions, anti-money-laundering rules, tax law and the time limits for legal claims require, and then delete it or make it anonymous. We do not set out fixed periods here, because they differ by record type and change when the rules change.

• Account, transaction and verification records: kept after closure so we can show what happened if a question, complaint or audit arises.
• Self-exclusion and closure records: kept so that an account is not reopened and marketing is not sent when it must not be.
• Support messages and chat transcripts: kept for a shorter period, unless they relate to an open matter or a complaint.

We cannot delete data we are required by law to hold. Where that applies, we tell you which part of your request we can act on.

Your rights, cookies and contacting us

You have the following rights over the personal data we hold about you:

• Access - ask for a copy of your data and an explanation of how we use it.
• Correction - have inaccurate or incomplete details put right.
• Erasure - ask us to delete data we no longer have a reason or duty to keep.
• Restriction - ask us to pause our use of data while a question about it is settled.
• Objection - object to use based on our legitimate interests, and stop direct marketing at any time.
• Portability - receive the data you gave us in a commonly used electronic format.
• Withdrawing consent - switch off marketing or optional cookies whenever you choose.
• Human involvement - ask about an automated decision affecting you and have it looked at by a person.

How to use your rights

Write to support@casinohellspin.co.uk, or to privacy@casinohellspin.co.uk for data protection matters, or start a live chat on the site, and tell us which right you want to use. Many details can also be changed yourself in your account, including contact details, marketing preferences and safer gambling limits. We may ask you to confirm your identity first, so that we do not hand your data to someone else, and we answer within the time limit data protection law allows, telling you if a complex request needs longer.

If you are unhappy with how we have handled your data, tell us and we will look into it. You can also complain to the Information Commissioner's Office, the UK regulator for data protection. Coming to us first is helpful but is not a condition of contacting them.

Cookies

We and our providers use cookies and similar technologies to keep you logged in, remember your settings, measure how the site is used and support marketing where you have agreed to it. You can accept or refuse optional cookies when you first visit the site and change that choice later in the cookie settings on the site or in your browser. Our Cookie Policy explains the categories we use and what each one does.