Cookies Policy

What cookies are and why we use them

Cookies are small text files that a website places on your computer, tablet or phone when you visit. They hold a short piece of information, such as a reference to your session, a setting you chose, or the fact that you have already seen a message, so the site can recognise your device the next time a page loads. We also use technologies that work in the same way, including local storage in your browser and small pieces of code supplied by the providers described below. Where this policy says cookies, it covers all of them.

Cookies differ in how long they last. Session cookies are discarded when you close your browser. Persistent cookies stay on your device for a set period, or until you delete them, so your preferences survive between visits. Cookies set by us are first-party cookies; cookies set by a company providing a service on our pages are third-party cookies.

We use cookies for a small number of purposes, all of which are set out below.

• Cookies keep you signed in and keep your account and cashier pages secure.
• They remember the choices you make, such as language, display and sound settings.
• They help us apply the safer gambling settings and limits shown in your account.
• They show us which pages are used, so that we can fix faults and make the site clearer.
• They let us measure whether our own advertising reaches people who are interested in it.

We hold a gaming licence and are required to verify the age and identity of every account holder, and some cookies help us carry out those checks and protect accounts from unauthorised use. Our site is for adults aged 18 or over only.

The types of cookies we use

We group cookies into four categories. The table summarises them, and the sections below explain each one in plain terms.

Strictly necessary cookies

These cookies are needed for the site to work and for your account to stay safe. They keep your session open as you move between pages, spread traffic across our servers, protect forms against misuse, and make sure a deposit or withdrawal request in the cashier is matched to the right account. They also record the choices you make in the cookie notice itself. Because the service cannot be provided without them, they are not switched off by the notice.

Performance and analytics cookies

These cookies tell us how the site is used, in aggregate. Typical purposes are counting how many people open a page, seeing which route they take to the cashier, and recording where a page loaded slowly or returned an error. The reports we see are statistical, showing patterns across many visitors rather than what any one person did. We use them to decide what to repair first.

Functionality cookies

These cookies remember the preferences you set, so you do not have to set them again. Examples are the language you chose, the way amounts such as £500 are shown, whether game sound is on or off, and which help messages you have already dismissed. If you refuse them, the site still works, but it treats every visit as if it were your first.

Marketing cookies

These cookies help us measure our own advertising and keep it relevant. They can record that you arrived from a particular advertisement, so the campaign is credited correctly, and they can limit how often the same message is shown to you. Where such a cookie is set by a measurement or advertising provider working on our behalf, that provider may combine the information with data it holds from other sites. We set marketing cookies only after you accept them, and you can withdraw that consent at any time.

How to manage cookies

In the cookie notice on our site

When you first arrive, a notice asks which categories you are willing to accept. You can accept all of them, refuse everything except the strictly necessary cookies, or choose category by category. Your choice is stored and applied on later visits. To change it, open the cookie settings from the footer of any page, set the categories again and save; the new choice takes effect straight away.

In your browser

Every mainstream browser lets you control cookies independently of our notice. The wording differs, but the steps are broadly the same:

1. Open the settings or preferences menu in your browser.
2. Find the section covering privacy, security or site data.
3. Choose whether to accept, block or delete cookies, either in general or for a single site.
4. Clear the cookies already stored if you want to start again.
5. Set the browser to delete cookies each time you close it, if you prefer.

Mobile devices also carry settings for advertising identifiers, which work in a similar way to marketing cookies. Guidance for your particular browser or device sits in its own support pages.

What happens if you block or delete cookies

You can refuse every cookie that is not strictly necessary and still use the site. Blocking or deleting the strictly necessary ones has a different effect, because the site relies on them to hold your session together.

• You may be unable to sign in, or you may be signed out as you move between pages.
• Deposits, withdrawals and document uploads in the cashier may fail part-way through.
• Preferences such as language and display settings will reset on every visit.
• Pages may load slowly or show faults that we cannot trace and repair.
• Deleting cookies clears the choice you made in our notice, so you will be asked again.

How to reach us about cookies

If you have a question about this policy, want to know more about a particular cookie, or think something on the site is not behaving as this page describes, write to us at support@casinohellspin.co.uk or use the live chat on the site. Please tell us which browser and device you are using and what you chose in the cookie notice, as that is usually enough for us to repeat the problem and look into it.

We update this policy when the cookies we set change or when the law changes. The version published on this page is always the current one, and the date of the last change is shown with it.